Refund policy

Last updated: May 9, 2026

At SelectBasics.com, we take pride in offering thoughtfully curated products and a smooth, reliable shopping experience. While all sales are final except as described below, we understand that issues can occasionally arise, and we are committed to reviewing qualifying order problems with care.

We do not offer returns or refunds for change of mind, personal preference, buyer's remorse, or similar reasons. However, if your order arrives damaged, incorrect, or does not arrive as expected, please contact us and we will review the issue in accordance with this policy.

If you experience an issue with your order, please contact our support team at info@selectbasics.com within 15 days of delivery. Please include your order number, a brief description of the issue, and clear photos of the item and packaging if applicable.

Items returned without prior authorization will not be accepted. If your claim is approved, we may provide a replacement, store credit, or other resolution at our discretion, unless otherwise required by law.

Missing or Lost Orders

If your order is marked as delivered by the carrier but you cannot locate it, please take the following steps before contacting us:

  • Check with household members, neighbors, reception, or building management who may have accepted the package on your behalf;
  • Check around your delivery location, including porches, side doors, garage areas, mailrooms, or other secure spots where carriers commonly leave packages;
  • Contact the shipping carrier or your local post office using the tracking number for additional delivery details.

If the package still cannot be located after completing these steps, please contact us at info@selectbasics.com within 15 days of the carrier's delivery date and we will review the matter. Orders marked delivered by the carrier are not automatically eligible for a refund.

Damaged Orders

If your order arrives damaged, please contact us within 15 days of delivery. Please keep all packaging materials and provide clear photos of the damage, as these may be required to process a claim. If approved, we will generally provide a replacement or store credit. Claims submitted after 15 days may not be eligible.

Incorrect Orders

If you receive an incorrect item, please contact info@selectbasics.com within 15 days of delivery. Include your order number, a brief description of the issue, and a photo of the item received. If approved, we will send the correct item or provide another appropriate resolution at no additional cost.

Defective Products

If a product is defective on arrival or fails within a reasonable period of normal use, please contact us at info@selectbasics.com within 15 days of delivery with photos or a video documenting the defect, your order number, and a description of how the defect occurred. If approved, we will generally provide a replacement, store credit, or refund at our discretion.

Delayed Delivery

We work hard to process and ship orders promptly, but delays may occur due to weather, customs, carrier issues, holidays, or other circumstances outside our reasonable control. Delivery dates are estimates only and are not guaranteed.

If an order has already shipped, it generally cannot be changed or canceled. If we are unable to ship your order within the timeframe stated at checkout or otherwise advertised, we will contact you as required by applicable law regarding the delay and available options.

Final Sale Policy

All items purchased from SelectBasics.com are considered final sale unless otherwise required by law or expressly stated otherwise on the product page or at checkout. This includes promotional items, bundles, discounted products, and items purchased during sales.

Handling Fees

Where an 8% handling fee is charged at checkout, that fee covers order processing, packaging, logistics, payment-processing overhead, and customer-service administration. Handling fees are non-refundable except where the entire order is refunded due to a qualifying issue under this policy or where required by law.

VIP Club Membership Charges

If your purchase includes enrollment in our SelectBasics VIP Club, those charges are governed by the membership terms disclosed at checkout and in our Subscription Terms, including the 28-day trial period, the recurring price of $29.99 every 28 days, and the cancellation method. It is your responsibility to track your trial-end date and to cancel before the first charge if you do not wish to continue your membership.

You may cancel your VIP Club membership at any time, with no cancellation fee, by:

Cancellation prevents future renewal charges but does not automatically refund previously processed membership charges. We generally do not issue refunds for membership charges incurred where the customer did not cancel before the applicable billing date, except where required by law. However, if you believe you were charged in error or have questions about a membership charge, please contact us promptly at info@selectbasics.com and we will review your account. Refunds for membership charges, where issued, are at our sole discretion as a courtesy, except where required by applicable law.

Chargebacks and Disputes

If you believe a charge is incorrect, please contact us first at info@selectbasics.com so we can review and resolve the matter directly — most issues can be resolved within one business day. Nothing in this policy limits any rights you may have under applicable law to dispute a charge with your card issuer or financial institution.

Refund Processing Time

Where a refund is approved, we will process the refund to your original payment method. Refund processing times depend on your card issuer or payment provider, but most refunds appear within 5–10 business days after we issue them.

If you have any questions or need further assistance, please contact us at info@selectbasics.com or call us at +1 (662) 398-6963. Our team is here to help and will review eligible issues in accordance with this policy.

Thank you for choosing SelectBasics.com.

Contact

SelectBasics
Email: info@selectbasics.com
Phone: +1 (662) 398-6963 (Mon–Fri, 9am–6pm Central)
Membership cancellation: cancel.selectbasics.com